Jobs

Event Travel Clerk

Dragonsteel, LLC
Pleasant Grove, UT
$21/hr

We are seeking an experienced and knowledgeable Event Travel Clerk to work at our location in Pleasant Grove, Utah. This is a full-time, in-office, non-exempt position entitled to overtime in accordance with the Fair Labor and Standards Act.

Job Description

The Event Travel Clerk reports to the Event Travel Specialist and provides administrative and operational support for external company events, booth travel, and Dragonsteel Nexus (DSNX). The Event Travel Clerk keeps accurate records, maintains smooth communication, and executes timely completion of event specific operational tasks while gaining hands-on experience in event operations and team coordination. This position supports logistics coordination, documentation, and onsite execution for multiple travel event functions every year. The ideal candidate is detail-oriented, dependable, and comfortable supporting multiple workstreams simultaneously. They demonstrate strong follow-through, a willingness to learn new processes and making suggestions to improve them, ability to lead teams of temporary event staff, and the ability to work collaboratively in fast-paced, deadline-driven environments while maintaining professionalism and accuracy.

Responsibilities

Booth Travel Support under the direction of the Event Travel Specialist

Help with booth operations, including setup, inventory management, and packing and shipping in coordination with the merchandise warehouse team
Maintain accurate records of inventory, expenses, and event-related documentation
Support booth design and layout improvements
Help with employee travel arrangements including researching booth travel locations, venues, and opportunities and present findings for review
Support the creation and execution of event plans by assisting with timelines, task tracking, and resource coordination
Create planograms using CAD for booth layouts
Help prepare booth travel proposals for submission to Operations for approval
Help track booth travel budgets by compiling expense data and providing updates to Operations and Finance
Maintain and monitor booth travel-related documentation to support compliance with contractual commitments

DSNX Support under the direction of the Event Travel Specialist

Support the creation and implementation of convention committees and subcommittees
Supervise, train, set schedules, and give on the spot feedback to temporary event staff of the following DSNX subcommittees:

Registration
Distribution
Store
Flex

Help identify bottlenecks, challenges, and opportunities for process improvement

Additional Responsibilities

Help with post event analysis through inventory reconciliation, gathering feedback from employees that worked the event, and documenting opportunities for process improvement
Support other members of the Events Team as assigned
All other duties as assigned by management

Required Skills & Qualifications

Education & Work Experience

High school diploma or equivalent required, some college course work in event management, project management, business, or a related field preferred
1–3 years of administrative, event support, or logistics experience
Prior experience assisting with events and working in a team-based, deadline-driven environment

Availability

In office 30-40 hours per week, everyday Monday–Friday, flexible hours between 8am and 6pm, working toward an eventual 40-hour work week within 1 year
Willing to travel when required, up to 4–5 times per year for events that may require up to 10 days away from home
Comfortable working in high-activity environments, including evenings and weekends during events
Must be able to pass a background check
Must be eligible to legally work in the United States and provide applicable documentation

Technical Skills & Systems Knowledge

Experience with inventory management systems and event management software
Experience with logistics tracking software and scheduling tools
Comfortable using standard office software (Google Workspace or Microsoft Office) for documentation, schedules, and reporting
Ability to learn and adapt to internal systems and event-specific platforms used by venues or organizers
Experience using CAD software to create vector graphics representing booth layouts preferred
Experience with project management software (e.g., Asana, Trello, Monday.com, Smartsheet) and event management platforms preferred
Familiarity with CRM systems, ticketing, or registration software is a plus. Ability to learn and adapt to internal systems and event-specific platforms used by venues or organizers
Must be familiar with the core books of Brandon Sanderson and well versed in the Cosmere

Time Management & Organization

Ability to manage multiple tasks and priorities simultaneously
Experience following schedules, timelines, and checklists
Attention to detail in documentation and process adherence
Has project and time management skills with the ability to support multiple priorities and moving parts, while delivering results under tight timelines
Self-motivated to complete tasks with minimal supervision
Arrives on time for and works all scheduled shifts, and communicates requested schedule changes well in advance of an expected shift

Communication & Problem-Solving

Excellent verbal and written communication skills, with the ability to interact professionally with internal teams, vendors, and external partners
Strong problem-solving skills and the ability to remain calm under pressure
Communicates with honesty and kindness and creates the space for others to do the same
Willingly receives job performance feedback and makes improvements when requested, and adapts well to changes to their work responsibilities and environment
Treats all coworkers with politeness and respect, and adheres to all company policies and procedures including our anti-harassment and non-discrimination policies
Completes assigned tasks to the best of their ability, makes timely requests for task clarification, and shows focus and care for the consistency and accuracy of their work
Consistently demonstrates professional standards of communication, computer use, trustworthiness, and demeanor

Physical Requirements

Ability to lift and move merchandise and event materials (up to 50 lbs).
Ability to stand and walk for 8 hours a day, usually longer during events
Ability to work at a computer 8 hours a day; i.e., viewing a computer screen/monitor and utilizing a keyboard and mouse
Ability to bend, squat, and reach with normal range of motion

Benefits

Paid holidays
Paid Time Off

401(k) matching
Insurance Plans (medical, dental, vision, life, disability)
Company events for employees and their families

To Apply

Click here and fill out the Event Travel Clerk application

Dragonsteel, LLC prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Dragonsteel Nexus 2026 Temporary Convention Staff (Squires)

Dragonsteel, LLC
$15.00/hr

We are hiring temporary event staff for our annual convention in Salt Lake City, Utah. This is a non-exempt, in-office position, and it is entitled to overtime in accordance with the Fair Labor and Standards Act.

Job Description

We’re looking for enthusiastic individuals to help make Dragonsteel Nexus 2026 an epic convention experience for all who attend. The convention will run from Thursday, December 3 through Saturday, December 5. Whether you're a seasoned usher, a customer service wizard, or a hospitality hero, we have the perfect role for you. Imagine working alongside your favorite authors, panelists, dazzling cosplayers, and fans who share your love for all things “storytelling”.

Apply now to be part of a team that turns dreams into reality and creates unforgettable experiences for thousands of fellow Brandon Sanderson enthusiasts!

Our ideal candidates will be motivated by their desire to provide an amazing convention experience by embracing our Dragonsteel values of inspiring creativity, compassion, and community.

Responsibilities

Dragonsteel Nexus Squires will be responsible for carrying out a variety of essential roles at the convention—if hired, you will be assigned to one of many possible subcommittees.

The duties applicable to every position in every subcommittee will include the following:

Adhere to event safety standards: Prioritize the safety of attendees and staff by strictly adhering to established safety protocols and guidelines throughout the event. Closed toed shoes must be worn while on the clock.
Diligently oversee assigned roles: Execute assigned tasks with precision and enthusiasm, contributing to the seamless execution of events, panels, and activities.
Abide by rules and regulations: Maintain professionalism and integrity by adhering to the rules and regulations established by the staffing agency and by Dragonsteel’s event policies and procedures.
Dress and Grooming Standards: Must adhere to business-appropriate dress and grooming standards to ensure a professional and welcoming environment. Dragonsteel Nexus shirts will be provided and one must be worn while on the clock. Additional personal appearance and dress guidelines specific to your role will be communicated by supervisors which must be adhered to.
Fulfill other duties as assigned: Remain flexible and adaptable to the evolving needs of the event, willingly assisting with various tasks and responsibilities as directed by event management.

Depending on the subcommittee for which you are selected, your duties may also include:

Facilitate line management/crowd control: Maintain order and efficiency by effectively managing queues, directing traffic flow, and resolving any crowd-related issues promptly and courteously.
Assist attendees: Provide exemplary customer service by assisting attendees with registration, offering directions, answering inquiries, and ensuring their needs are met in a friendly and efficient manner.
Operate Point Of Sale Device: Facilitate credit or debit card transactions for customers purchasing merchandise or services.
Communicate customer service issues: Proactively identify and communicate any customer service issues or concerns to event management, offering solutions and implementing necessary actions to resolve them promptly.

If selected as a Squire, the requirements for the specific role we would like you to fill will be explained to you.

Required Knowledge, Skills, Abilities

Minimum and maximum hourly requirements: Must be available to work two four-hour shifts each day of the convention, December 3–5.
Training Attendance Requirements: Must be available to attend in person or virtually for up to four hours of mandatory training per month from the time of hire through the start date of the convention.
Excellent eye for detail: Demonstrate keen attention to detail, ensuring accuracy and precision in all tasks performed. Experienced Tineyes are preferred but not required.
Ability to handle stressful situations: Remain calm, composed, and solution-oriented in high-pressure situations, effectively managing stress to uphold quality of service.
Work independently and collaboratively: Display initiative and self-motivation while also thriving in a team-oriented environment, actively contributing to collective success through cooperation and collaboration.
Excellent customer service skills: Possess strong interpersonal skills, empathy, and patience, consistently delivering exceptional customer service to enhance attendee satisfaction and loyalty.
Superb time management: Exhibit strong organizational skills and the ability to prioritize tasks effectively, maximizing productivity and ensuring timely completion of assigned responsibilities.
Sustain physical demands: Depending on the position, you may be required to participate in tasks that require sitting, standing, walking, lifting, carrying, reaching, pushing, pulling, reaching overhead and at shoulder level, and other various physical demands.
Transportation & Lodging Accommodations: Must have reliable transportation to the convention center December 3–5, 2026. Lodging will not be provided.
Other specialized skills: We are also looking for candidates with skills not specified here (e.g., ASL interpretation, retail experience, etc.). Please inform us in your application for this position if you have any skills, qualifications, or certifications not listed here that could positively impact the event and attendees.

Compensation and Perks

Wage: $15/hr
Convention Badge: You will be provided with a temporary staff badge that will give you general admission access perks to the convention (access to all convention programming, games, prizes, exhibitor hall, merchandise pre-order, and one entry into the drawing for a ticket to Brandon Sanderson’s various signings).
Temporary Staff Lounge: Onsite, you will have access to a private room dedicated for use by the temporary staff.
Temporary Staff Swag: You will receive three themed convention shirts and a lapel pin that are only available to convention staff.

To Apply

Click here to complete the Squire Questionnaire .

Dragonsteel is using the services of Next Gen HR Solutions to help us manage the application and hiring processes. Responses to the questionnaire will be submitted to Next Gen HR Solutions and the most qualified applicants will be forwarded to Dragonsteel.