Jobs

Dragonsteel Nexus 2026 Temporary Convention Staff (Squires)

Dragonsteel, LLC
$15.00/hr

We are hiring temporary event staff for our annual convention in Salt Lake City, Utah. This is a non-exempt, in-office position, and it is entitled to overtime in accordance with the Fair Labor and Standards Act.

Job Description

We’re looking for enthusiastic individuals to help make Dragonsteel Nexus 2026 an epic convention experience for all who attend. The convention will run from Thursday, December 3 through Saturday, December 5. Whether you're a seasoned usher, a customer service wizard, or a hospitality hero, we have the perfect role for you. Imagine working alongside your favorite authors, panelists, dazzling cosplayers, and fans who share your love for all things “storytelling”. 

Apply now to be part of a team that turns dreams into reality and creates unforgettable experiences for thousands of fellow Brandon Sanderson enthusiasts!

Our ideal candidates will be motivated by their desire to provide an amazing convention experience by embracing our Dragonsteel values of inspiring creativity, compassion, and community.

Responsibilities

Dragonsteel Nexus Squires will be responsible for carrying out a variety of essential roles at the convention—if hired, you will be assigned to one of many possible subcommittees.

The duties applicable to every position in every subcommittee will include the following:

  • Adhere to event safety standards: Prioritize the safety of attendees and staff by strictly adhering to established safety protocols and guidelines throughout the event. Closed toed shoes must be worn while on the clock.

  • Diligently oversee assigned roles: Execute assigned tasks with precision and enthusiasm, contributing to the seamless execution of events, panels, and activities.

  • Abide by rules and regulations: Maintain professionalism and integrity by adhering to the rules and regulations established by the staffing agency and by Dragonsteel’s event policies and procedures.

  • Dress and Grooming Standards: Must adhere to business-appropriate dress and grooming standards to ensure a professional and welcoming environment. Dragonsteel Nexus shirts will be provided and one must be worn while on the clock. Additional personal appearance and dress guidelines specific to your role will be communicated by supervisors which must be adhered to.

  • Fulfill other duties as assigned: Remain flexible and adaptable to the evolving needs of the event, willingly assisting with various tasks and responsibilities as directed by event management.

Depending on the subcommittee for which you are selected, your duties may also include:

  • Facilitate line management/crowd control: Maintain order and efficiency by effectively managing queues, directing traffic flow, and resolving any crowd-related issues promptly and courteously.

  • Assist attendees: Provide exemplary customer service by assisting attendees with registration, offering directions, answering inquiries, and ensuring their needs are met in a friendly and efficient manner.

  • Operate Point Of Sale Device: Facilitate credit or debit card transactions for customers purchasing merchandise or services.

  • Communicate customer service issues: Proactively identify and communicate any customer service issues or concerns to event management, offering solutions and implementing necessary actions to resolve them promptly.

If selected as a Squire, the requirements for the specific role we would like you to fill will be explained to you.

Required Knowledge, Skills, Abilities

  • Minimum and maximum hourly requirements: Must be available to work two four-hour shifts each day of the convention, December 3–5.

  • Training Attendance Requirements: Must be available to attend in person or virtually for up to four hours of mandatory training per month from the time of hire through the start date of the convention.

  • Excellent eye for detail: Demonstrate keen attention to detail, ensuring accuracy and precision in all tasks performed. Experienced Tineyes are preferred but not required.

  • Ability to handle stressful situations: Remain calm, composed, and solution-oriented in high-pressure situations, effectively managing stress to uphold quality of service.

  • Work independently and collaboratively: Display initiative and self-motivation while also thriving in a team-oriented environment, actively contributing to collective success through cooperation and collaboration.

  • Excellent customer service skills: Possess strong interpersonal skills, empathy, and patience, consistently delivering exceptional customer service to enhance attendee satisfaction and loyalty.

  • Superb time management: Exhibit strong organizational skills and the ability to prioritize tasks effectively, maximizing productivity and ensuring timely completion of assigned responsibilities.

  • Sustain physical demands: Depending on the position, you may be required to participate in tasks that require sitting, standing, walking, lifting, carrying, reaching, pushing, pulling, reaching overhead and at shoulder level, and other various physical demands. 

  • Transportation & Lodging Accommodations: Must have reliable transportation to the convention center December 3–5, 2026. Lodging will not be provided. 

  • Other specialized skills: We are also looking for candidates with skills not specified here (e.g., ASL interpretation, retail experience, etc.). Please inform us in your application for this position if you have any skills, qualifications, or certifications not listed here that could positively impact the event and attendees.

Compensation and Perks

  • Wage: $15/hr

  • Convention Badge: You will be provided with a temporary staff badge that will give you general admission access perks to the convention (access to all convention programming, games, prizes, exhibitor hall, merchandise pre-order, and one entry into the drawing for a ticket to Brandon Sanderson’s various signings).

  • Temporary Staff Lounge: Onsite, you will have access to a private room dedicated for use by the temporary staff.

  • Temporary Staff Swag: You will receive three themed convention shirts and a lapel pin that are only available to convention staff.

To Apply

Click here to complete the Squire Questionnaire.

Dragonsteel is using the services of Next Gen HR Solutions to help us manage the application and hiring processes. Responses to the questionnaire will be submitted to Next Gen HR Solutions and the most qualified applicants will be forwarded to Dragonsteel.

 

Dragonsteel, LLC prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.